Contact info@lotusaxistrade.com with your order number and the item you wish to return. The return address is UNIT D18, 3/F, WONG KING INDUSTRIAL BUILDING, NO. 2 TAI YAU STREET, SAN PO KONG, HONG KONG. Please contact us before sending goods so we can identify your return.
For damaged, faulty or incorrectly supplied goods, contact us promptly with a description and photographs where useful. Your mandatory consumer rights remain unaffected. Where a statutory withdrawal right applies to your purchase, it is honoured; in particular eligible EU/UK distance purchases generally carry a 14-day withdrawal period. Refunds are made to the original payment method where possible. Applicable rights cannot be excluded by these terms.